Privacy Policy

Last Updated: May 7, 2026

Your privacy is our highest priority at Urelon.

This Privacy Policy describes how Urelon (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from urelon.com (the "Site") or otherwise communicate with us. By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of personal information depending on how you interact with our Services, ensuring we only gather what is strictly necessary to fulfill your orders and improve your experience:

• Contact & Shipping Details: Full name, shipping address, billing address, phone number, and email address.

• Financial Information: Credit card numbers, payment confirmation, and transaction details. (Note: All payment data is processed securely through industry-standard encrypted gateways via Shopify; we do not store your raw credit card information on our servers).

• Account Information: Usernames, passwords, and security answers (if you create a customer account).

• Usage Data & Device Identifiers: Information about how you browse our Site, your IP address, browser type, cookies, and device identifiers to optimize your browsing experience.

2. How We Use Your Data

We use your personal information to provide you and your furry friends with a seamless and premium shopping experience:

• Service Delivery: To process and fulfill orders, manage payments, arrange shipping, and facilitate returns or exchanges.

• Customer Support: To provide dedicated assistance, respond to your inquiries, and resolve any issues quickly.

• Marketing & Personalization: To send you promotional communications, store updates, and display targeted advertisements that match your interests (you can opt-out at any time).

• Fraud Prevention & Security: To monitor transactions, detect suspicious activity, and protect the financial security of our customers and our store.

E-Commerce Platform Notice (Shopify): Our store is hosted on Shopify Inc. They provide us with the secure online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify’s secure data storage, databases, and the general Shopify application behind firewalls.

3. Data Security & Retention

We implement robust, industry-standard administrative and technical security measures to protect your personal data from unauthorized access or disclosure. However, please remember that no method of transmission over the internet or electronic storage is 100% secure.

We retain your personal information only for as long as necessary to fulfill the operational and legal purposes outlined in this policy.

4. Your Rights & Choices

Depending on your legal location (such as specific US state regulations), you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you.

• Right to Deletion: Request that we delete your personal information from our active databases.

• Right to Correction: Request updates to correct inaccurate or incomplete data.

• Right to Opt-Out: Object to or opt-out of "targeted advertising" or any automated data sharing by using standard browser "Do Not Track" signals or contacting us directly.

5. International Data Transfers

To fulfill your orders, your personal information may be transferred to, stored, and processed outside of your country of residence, including in Canada and the United States, where our hosting infrastructure and global fulfillment partners operate. We ensure that all transfers comply with necessary security frameworks to protect your data.

6. Contact Us

If you have questions about our privacy practices, wish to exercise your rights, or would like to make a request, please contact our privacy support team at:

• Email: onantonyaguirre@gmail.com

• Response Time: We aim to reply to all privacy-related inquiries within 24–48 hours.